Thank you for choosing Winnie Gear. We are committed to delivering your photography gear securely and efficiently, no matter where you are in the world.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is processed, you will receive a confirmation email with your order details and tracking information.
Shipping Confirmation and Tracking
Once your order is shipped, you will receive an email containing the tracking number and a link to track your shipment. Tracking information may take up to 24 hours to update after shipment.
Shipping Carriers
We partner with reliable global and local courier services to ensure timely and secure delivery of your items. The carrier used may vary depending on your location and the item ordered.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and order size. Any applicable fees will be clearly displayed before finalizing your purchase.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected]. Include your order number, tracking number, and relevant photos if applicable. We will work quickly to resolve the issue.
Customs and Duties
For international orders, customs duties or taxes may apply based on your country’s regulations. These charges, if applicable, are the responsibility of the customer and may be collected by your local customs authority.
Contact Us
For any shipping-related questions or concerns, please contact our support team at [email protected].